Our commitment to safe play
tk567 treats responsible gaming as a core part of how we run the platform, not a legal checkbox. We know that most players in Bangladesh gamble for entertainment — to watch cricket odds move, to spin a slot between meals, to try a fishing game on a commute. That's fine. Problems start when gambling shifts from an activity you choose to something that feels impossible to stop.
We have built account tools, trained our support team, and set system-level controls so that any tk567 player can step back at any time. Everything on this page is free to use and takes effect within 24 hours of your request unless stated otherwise.
Age verification: 18 is the minimum
No one under 18 may open a tk567 account or place any bet. This rule has no exceptions. During registration we ask for your date of birth. Before your first withdrawal, our KYC process checks your National ID Card (NID), Passport, or Driving Licence. If we find that an account was opened by someone under 18, we close it immediately, forfeit any winnings, and return only the original deposit amount.
If you share a device with younger family members, we strongly encourage you to log out after every session and to set a device-level PIN or password that only you know.
Warning signs: when does gambling become a problem?
Problem gambling doesn't always look dramatic. These patterns are worth paying attention to:
- Chasing losses — depositing again immediately after losing to "win it back"
- Gambling with money set aside for rent, food, or mobile top-ups
- Lying to family about how much time or money you spend on betting
- Feeling anxious, irritable, or restless when you can't access tk567
- Borrowing money from friends or bKash contacts to fund bets
- Missing work, study, or family time because of gambling sessions
- Winning large and immediately re-betting instead of withdrawing
Recognising one or more of these patterns is not a failure. It's information you can act on today.
Self-assessment: a quick check-in
Answer the questions below honestly. If you answer "yes" to three or more, we encourage you to use the player tools in the next section or to contact our support team.
| 1 | Have you ever spent more on gambling than you planned to in a single day? |
| 2 | Have you tried to cut back on gambling and found it difficult? |
| 3 | Do you think about your next bet even when you are doing something else? |
| 4 | Have you ever gambled to escape stress, loneliness, or boredom? |
| 5 | Have you hidden your gambling activity from someone close to you? |
| 6 | Have you ever missed a bill payment because of gambling spending? |
| 7 | Have you felt a strong urge to bet again shortly after losing? |
| 8 | Has someone you trust expressed concern about how much you gamble? |
Three or more "yes" answers means gambling may be causing harm. The tools below are designed exactly for this moment.
Player tools: what you can set right now
Log in to your tk567 account, go to Settings → Responsible Gaming, and you will find the following controls. All changes take effect within 24 hours. Increases to any limit require a 7-day cooling-off period before they go live; decreases apply immediately.
| Tool | What it does | Takes effect |
|---|---|---|
| Deposit limit | Sets a daily, weekly, or monthly cap on how much you can add via bKash, Nagad, or other methods | Immediately |
| Loss limit | Stops new bets once your net loss reaches the amount you set for the period | Immediately |
| Session time limit | Automatically logs you out after a set duration (30 min, 1 hr, 2 hrs, or custom) | Immediately |
| Reality check | Shows a pop-up every 30 or 60 minutes with your session time and net result | Immediately |
| Cool-off period | Locks your account for 24 hours, 7 days, or 30 days; you cannot log in during this window | Immediately |
| Self-exclusion | Closes your account for a minimum of 6 months; see the section below for details | Within 24 hours |
How to set a deposit or loss limit: step by step
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1
Open your account settings
Log in to tk567, tap the profile icon in the top-right corner, and choose Settings from the menu. Scroll down to the Responsible Gaming section.
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2
Choose the limit type
Select Deposit Limit or Loss Limit, then pick the period: daily, weekly, or monthly. The minimum deposit limit you can set is ৳150, which matches the platform-wide minimum.
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3
Enter the amount and confirm
Type your chosen amount in BDT. You will receive an SMS or in-app confirmation. The limit is active immediately. Any bKash or Nagad deposit that would breach it is declined at the payment step.
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4
Changing a limit later
To decrease a limit, the new value applies right away. To increase a limit, your request goes into a 7-day review window. This delay is intentional — it gives you time to reconsider.
Self-exclusion: closing your account for a set period
Self-exclusion is a stronger step than a cool-off. When you self-exclude from tk567, your account is locked — no logins, no deposits, no bets. Any pending bonuses are removed. If your account has a positive balance at the time of exclusion, you can withdraw it after the exclusion period ends.
Available exclusion periods
- 6 months — the minimum. You cannot reverse this choice early.
- 12 months
- 5 years
- Permanent — your account is closed and cannot be reopened under any circumstances.
How to self-exclude
Go to Settings → Responsible Gaming → Self-Exclusion, select a period, and confirm with your account password. If you cannot log in, contact our 24/7 live chat and ask an agent to apply the exclusion manually — they will process it without asking you to justify the request.
After self-exclusion ends
When your chosen period expires, your account does not reopen automatically. You must contact live chat and pass a brief review — including confirming that you understand the risks — before access is restored. This deliberate friction is there to protect you.
Protecting minors: shared devices and parental controls
If children or teenagers use the same phone or tablet as you, take these steps:
- Always log out of tk567 after a session. Never save your password in a shared browser.
- Enable your device's screen-time or parental-control feature and block gambling-category websites.
- Consider installing a third-party filtering app such as Net Nanny or Qustodio, which can block access to betting platforms on Android devices.
- If you use the tk567 app, keep it on a device that minors cannot access, or protect it with a device PIN.
If you believe a minor has accessed a tk567 account, contact our live chat immediately. We will freeze the account pending investigation.
Need to talk? Here is where to go
Our live chat agents are trained to listen without judgement and to apply any responsible gaming tool you request. They are available every day, all hours.
tk567 Support
24/7 Live Chat — available inside your account or via the tk567 App
For independent support, the following organisations provide free, confidential counselling:
Kaan Pete Roi (Bangladesh mental health helpline)
01779-554391 — available evenings and weekends
Gamblers Anonymous
gamblersanonymous.org — online meetings and peer support, accessible from Bangladesh
You do not need to be in a crisis to reach out. A short conversation with any of these contacts can help you decide what — if anything — you want to change.
How our team is trained
Every tk567 customer support agent goes through responsible gaming training before they handle live chat. The training covers:
- Recognising language patterns that suggest a player may be in distress
- Applying deposit limits, cool-offs, and self-exclusion without requiring the player to explain or justify
- Directing players to external support resources when appropriate
- Escalating accounts where the platform detects unusual loss velocity or repeated rapid deposits
Our systems also flag accounts automatically when certain thresholds are met — for example, when a player makes many consecutive deposits in a short window. In those cases, a support agent may reach out proactively through the tk567 app notification or live chat.
Responsible gaming policies at tk567 are reviewed regularly. If you have a suggestion for how we can improve, let us know via live chat.