tk567 Privacy Policy

This Privacy Policy explains what personal data tk567 collects when you use the website tk567.wine, how that data is used, and what choices you have. It applies to all players in Bangladesh and to anyone who browses the site without registering. Reading it takes about five minutes.

1. Who We Are

tk567 operates the online betting and live casino platform at tk567.wine, serving players primarily in Bangladesh. When this policy refers to "tk567," "we," or "us," it means the platform operator. If you have questions about data, you can reach the support team through 24/7 Live Chat.

2. What Information We Collect

2.1 Information you provide directly

When you create a tk567 account or use our services, we collect the following:

• Registration data: full name, date of birth, mobile number, and preferred currency (BDT).
• Payment data: your bKash, Nagad, Rocket, or Upay mobile wallet number; bank account details if you use bank transfer. We do not store full card numbers on our servers.
• Identity documents (KYC): a scan or photo of your National ID Card (NID), Passport, or Driving Licence. These are required before your first withdrawal.
• Communications: messages sent through Live Chat or any support ticket you open.

2.2 Information collected automatically

When you browse or play on tk567, our systems log:

• IP address and approximate location (country and city level).
• Device type, operating system version, and browser or app version.
• Pages visited, session duration, and games launched.
• Deposit and withdrawal transaction records with timestamps.

3. Why We Use Your Data

We process personal data only when there is a clear reason. The table below shows each purpose and the legal basis we rely on.

4. Who Receives Your Data

tk567 does not sell personal data. We share it only where necessary:

• Payment processors: your mobile wallet provider (bKash, Nagad, Rocket, Upay) or bank receives only the information needed to settle the transaction.
• Game providers: Evolution, CQ9, JDB, KA Gaming, Red Tiger, and FA Chai receive a session token to launch games. They do not receive your full name, NID, or payment details.
• KYC verification service: your identity documents are reviewed by a secure third-party verification partner. Documents are encrypted during transfer.
• Legal authorities: we may disclose data if required by a valid legal order.

All third-party partners are required by contract to process data only for the stated purpose and to maintain appropriate security standards.

5. Cookies and Tracking

tk567 uses cookies and similar technologies to keep you logged in, remember your language setting, and analyse site traffic. Here is a brief breakdown:

• Essential cookies: required for the site to function, including session authentication. You cannot opt out of these.
• Analytics cookies: help us understand which pages are visited most and where errors occur. Data is aggregated and not tied to your name.
• Marketing cookies: used only if you have given explicit consent. You can withdraw consent at any time through the cookie settings panel.

Your browser settings also allow you to block or delete cookies. Note that blocking essential cookies will prevent you from logging into your tk567 account.

6. How Long We Keep Data

We keep account and transaction data for a minimum of five years after account closure. This period covers standard financial record-keeping requirements. KYC documents are retained for the same period. Marketing preferences and chat transcripts are deleted after two years of account inactivity unless a legal hold applies.

7. How We Protect Your Data

tk567 applies the following security measures:

• TLS 1.3 encryption for all data in transit between your device and our servers.
• Encrypted storage for identity documents; access is limited to authorised KYC staff.
• Two-factor authentication available on your account for login protection.
• Regular security audits and penetration testing by an independent team.

No system is completely immune to breaches. If a data incident occurs that could affect your rights, we will notify affected players within 72 hours of becoming aware of it.

8. Your Rights as a Player

You have the following rights regarding the personal data tk567 holds about you:

• Access: request a copy of the data we hold on your account.
• Correction: ask us to fix inaccurate information — for example, a misspelled name.
• Erasure: request deletion of your data, subject to our legal retention obligations.
• Restriction: ask us to pause processing while a dispute is resolved.
• Portability: receive your account data in a machine-readable format (CSV or JSON).
• Objection: object to processing based on legitimate interest, including direct marketing.

To exercise any of these rights, contact us through 24/7 Live Chat. We will respond within 30 days. Identity verification is required before any data is released or deleted.

9. Players Under 18

tk567 is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If a minor has registered using false information, a parent or guardian should contact us immediately through Live Chat. We will close the account and delete all associated data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When changes are significant, we will display a notice on the tk567 homepage and update the "Last updated" date at the top of this page. Continuing to use tk567 after the effective date means you accept the revised terms. We recommend checking this page every few months.

11. Contact and Complaints

If you have a question about this policy, or if you believe your data has been mishandled, the fastest route is our 24/7 Live Chat. Use the chat widget on any page of tk567.wine. A support agent will respond immediately during business hours; overnight queries are picked up the following morning.

If Live Chat does not resolve your concern, you can escalate by submitting a formal written complaint through the Help Centre inside your account. We aim to resolve all formal complaints within 10 working days.

Customers in Bangladesh who remain unsatisfied may contact the relevant national consumer protection authority. tk567 cooperates with all lawful inquiries.